Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return: 

  • Your item must be in the same condition that you received it — unused, unopened, and in its original packaging.
  • You must provide the receipt or proof of purchase.

How to start a return:

  1. Contact us at beaverprobeauty@gmail.com with your order number and the reason for return.
  2. Once your return request is approved, we will send you a return shipping label and instructions on how to send your package back.
  3. The return shipping address will be provided by our customer service team via email upon approval of your return request.

Please note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Cost

  • If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping cost.
  • If the return is due to a change of mind or customer preference, the return shipping cost will be deducted from your refund, or you may choose to arrange and pay for your own return shipping.

Damages and issues

Please inspect your order upon delivery and contact us immediately at beaverprobeauty@gmail.com if:

  • The item is defective or damaged, or
  • You received the wrong item.

We will evaluate the issue and make it right.

Exceptions / non-returnable items

The following items cannot be returned:

  • Opened products — We do not accept returns on any opened products purchased from our store.
  • Sale items — Items purchased on sale or with a promotional discount are final sale and cannot be returned.
  • Gift cards — Gift cards are non-returnable and non-refundable.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions or concerns about whether your specific item is returnable, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to:

- Return the item you have (following the return process above).

- Once your return is accepted, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, your refund will be automatically processed to your original payment method within 5–7 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
  • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at beaverprobeauty@gmail.com.

Refund Deductions

If the return is due to customer preference (change of mind), we will deduct the original shipping cost (if any) and the return shipping cost from your refund.